Von Help & Support
Get the help you need with Von through our various support channels, documentation, and community resources.
Getting Support
Von offers several ways to get help with your development questions and issues. Whether you're experiencing technical difficulties, have questions about best practices, or need guidance on a specific feature, we're here to support you.
Support Channels
Our team is available via a google meet call to help with urgent issues and provide guidance on using Von effectively
To access live chat:
- Log in to your Von account
- Click on the chat icon in the lower right corner
- Book a time
For less urgent issues or detailed questions, email support is available at info@vrtcl.ai. Our support team aims to respond to all emails asap.
When emailing support, please include:
- Your Von username
- Project ID (if applicable)
- Detailed description of your issue
- Screenshots or code snippets if relevant
The Von Discord Community is a place to connect with other Von users, share projects, and find solutions to common challenges. Many questions have already been answered on the forum, so it's a great place to start.
Visit the Von Community Discord →
The forum is monitored by Von staff, who regularly contribute to discussions and provide official guidance.
FAQs
Here are answers to some of the most common questions about Von:
Using Von
Von currently supports the following:
Frontend:
- React (with Vite)
Backend:
- Python (FastAPI)
- Node.js (Express)(Coming Soon)
Database:
- Supabase
- PostgreSQL (Coming soon)
- MongoDB (Coming soon)
- MySQL (Coming soon)
Support for additional languages and frameworks is regularly added based on user demand.
At Von, we take security and privacy seriously:
- All communication with our servers is encrypted using TLS
- Your code is stored securely and is only accessible to you and those you explicitly share it with
- We do not use your code or conversations to train our models without explicit permission
- You can delete your data at any time through your account settings
Yes, you can export your entire project at any time. Von provides several export options:
- Download as a ZIP file
- Export directly to GitHub
All exported code is standard and doesn't require Von to run or maintain.
Account & Billing
Von currently offers the following plans:
- Free: Unlimited projects and features, great for exploration
- Starter: Unlimited projects, standard support, and advanced features
- Pro: Everything in Starter plus dedicated support and more credits
- Business: Everything in Pro plus dedicated account manager and even more credits
- Enterprise: Custom solutions for large organizations
Visit our Pricing Page for current prices and feature comparisons.
You can manage your subscription at any time through your account settings:
- Log in to your Von account
- Go to Account Settings > Billing
- From here, you can upgrade, downgrade, or cancel your subscription
If you cancel a paid subscription, you'll continue to have access to paid features until the end of your current billing period.
Feature Requests
We're always looking to improve Von based on user feedback. If you have ideas for new features or improvements:
- Check if the feature has already been requested in the Feature Requests section
- If it's a new request, submit it through the "Feature Request" form
- Be specific about what you're looking for and how it would improve your workflow
- Vote on existing feature requests to help us prioritize development